Contact the practice

Lapworth Surgery

Old Warwick Road
Lapworth
Solihull
B94 6LH

Telephone: 01564 783 983

Out of Hours: 111

Contact Us Online

Opening Times

Monday8:30am to 6:30pm
Tuesday8:30am to 6:30pm
Wednesday8:30am to 6:30pm
Thursday8:30am to 6:30pm
Friday8:30am to 6:30pm
SaturdayClosed
SundayClosed

If you need help when we are closed

The surgery is responsible for patient care between the hours of 8am and 6.30pm Monday – Friday except Bank Holidays.

Main Reception Doors are open 8.30am – 1.00pm and 2.00pm – 6.30pm. For routine enquiries, collection of medication & appointment bookings

Telephone lines are open 8.30am – 1pm and 2.00pm – 6.00pm. For enquiries and appointments bookings

Emergency access still remains available between 8.00am – 6.30pm. if needed.

Contact NHS 111 for medical advice when the practice is closed. NHS Warwickshire is responsible for your medical care. A message will be left on the Surgery answer phone giving you the contact number for this service.

If you need to be seen by this Service you will need to travel to the Out of Hours Centre, which is located within the Accident & Emergency Department at Warwick Hospital. If you are too ill or disabled to travel arrangements will be made for you to be seen by an Emergency Care Practitioner.

Out-of-hours services are generally busy – if your query is of a non-urgent nature and you can wait until the surgery reopens, we advise you to use our Online Consultation service instead and get a response from the practice before the end of the next working day.

Physical accessibility

Our practice offers the following facilities:

Dispensary

Most patients who live more than a mile from a pharmacy can have their medication dispensed from the Surgery. Generally, prescriptions issued during a surgery can be dispensed before yo leave the Surgery. All dispensed items are checked by a doctor before issue.

Access for Wheelchair users

Available.

Disabled Access.

This building has disabled access, toilets and parking facilities

Automated Arrivals

Available.

How to make a complaint

We aim to give a friendly and professional service to everyone who attends our Surgery. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone or in writing, who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.